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K
Ktyzinha
Participant
March 15, 2024

impossible to access Adobe Express on Google Chrome for mac

  • March 15, 2024
  • 3 replies
  • 364 views

new.express.adobe.com not reachable on Google Chrome Version 122.0.6261.129 (Build officiel) on MacOS Sonoma 14.1.2 (23B92)

 

It stays indefinitely with the A logo with round animated colours. Nothing happens.

3 replies

L
Leibundgut Media
Participant
February 21, 2025

same here!

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 21, 2025

Hi 

@Leibundgut Media

 

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

 

Regards,

Tarun

K
KtyzinhaAuthor
Participant
March 16, 2024

Hi @gallekyle ,

I could acces Adobe Express with Safari without problem but no way with Chrome. 

    gallekyle
    Community Manager
    gallekyleCommunity Manager
    Community Manager
    March 15, 2024

    Hi @Ktyzinha , thank you for reaching out. That's not expected. Do you have the option to try another browser like Safari or Firefox? A list of supported browsers are here: https://helpx.adobe.com/express/system-requirements.html#system-requirements-web 

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