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viviana_0909
Participant
May 27, 2025

IMPOSSIBLE TO DOWNLOAD

  • May 27, 2025
  • 1 reply
  • 266 views

O have tries several times with different projects, I can't download anything from the APP. I logged out, cleaned cache, but still nothing. This application cannot be used in these conditions!

1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
May 27, 2025

Hi @viviana_0909,

 

Sorry you’re having trouble downloading from the app — I understand how frustrating that can be.

To help figure this out:

  • What device and app version are you using?

  • Are you trying to download specific file types?

  • Does it happen with all projects or just some?

If you haven’t yet, try:

  • Updating the app

  • Switching between Wi-Fi and mobile data

  • Restarting your device

You can also download your projects from the Adobe Express web app at express.adobe.com.

Let me know if you need more help!


^MM

V
viviana_0909Author
Participant
May 28, 2025
Hello,

I have downloaded new application update and restarted the device, and now download of files from app is working.

Thanks a lot!


Inviato da Outlook per Android<>
Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
May 28, 2025

Hey @viviana_0909, Thanks for confirming, you can mark the answer as correct by clicking the option under the response.

It will help other community users find the solution easily. 

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