Skip to main content
T
Tiberius Hotzenplotz
Participant
January 22, 2024

Inability to download files

  • January 22, 2024
  • 1 reply
  • 89 views
Ever since the upgrade to the newer version last year, I am completely unable to download/save any project on my desktop PC running on Windows 10 Enterprise with Google Chrome and Microsoft Edge. The only message I get constantly is "We're working on your file, you'll be able to download it soon".
This topic has been closed for replies.

1 reply

Lyn_D
Lyn_D
Inspiring
January 23, 2024

Hi @Ante32567767ysv2,

 

Thank you for reaching out, and I'm sorry to hear you're having trouble.

Can you share more details on when and where these projects were created and where?

 

In the meantime, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices