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November 5, 2025

Inconsistent "Remove Background" Quality on Adobe Express Website

  • November 5, 2025
  • 1 reply
  • 112 views

I have discovered an unexpected relationship between the source videos properties and the quality of the Remove Background feature on the Adobe Express website.

https://new.express.adobe.com/

This finding highlights a significant performance discrepancy I observed while testing high-resolution vertical MP4 videos (2160 x 3840).
When testing, I found two main conditions:
1. SUCCESS: A source video running at 60.00 fps (with a high Total Bitrate of ~95,775 kbps) produced a Pixel-Perfect, clean mask after processing.
2. FAILURE: A source video running at 29.97 frames/second (with a lower Total Bitrate of ~78,883 kbps) produced an Extremely Sloppy and unusable mask.
Key Finding: The only input factor that allowed the AI to perform cleanly was using the 60 fps video source. When the successful 60 fps file was processed by the Express web app, it retained 60 fps but had its bitrate reduced (~65,809 kbps total bitrate). This strongly suggests that the success of the AI background removal feature is critically tied to the source having a higher Frame Rate (60 fps).
Feedback for Adobe Express Team: The current behavior is non-intuitive. Users expect core features like background removal to work reliably on standard 30 fps footage. Please investigate why the AI performance is drastically better—or only succeeds—with 60 fps video compared to 30 fps footage on the web platform. This technical dependency should be resolved or clearly documented for users.

 

1 reply

Amitej S
Community Manager
Community Manager
November 5, 2025

Hey @Gauher_Jaan3978, Welcome to our Adobe Express community!

 

Thanks for sharing such detailed findings. This is really helpful.

 

The Adobe Express Remove Background feature relies on AI models that process frame data, and higher frame-rate videos (such as 60 fps) may provide more visual cues for accurate masking. That said, Express should ideally perform consistently across standard frame rates, such as 30 fps, as well.

 

I’ll share your observations with our product team to review. In the meantime, using 60 fps footage sounds like a good temporary workaround while we investigate this further.

 

Appreciate you taking the time to test this so thoroughly and share your insights!

Feel free to share any other observations or feedback about Adobe Express; these definitely help improve the product. 

 

Best!