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Participant
November 17, 2023

instagram post wont publish

  • November 17, 2023
  • 1 reply
  • 137 views
post has failed several times. i have duplicated it and tried again. i have refreshed my token several times.

1 reply

Participant
November 17, 2023

Hi,

You can try these steps hopefully will help you:

  1. Update Adobe Express: Make sure that your Adobe Express app is up to date. Outdated versions can sometimes cause compatibility issues.

  2. Instagram Integration: Verify that Adobe Express is properly integrated with your Instagram account. You may need to reauthenticate your Instagram account in Adobe Express.

  3. File Format and Size: Check if the file format and size of the content you're trying to publish are supported by Instagram. Adobe Express should ideally handle this, but it's good to double-check.

  4. App Permissions: Ensure that Adobe Express has the necessary permissions to access your Instagram account. This might involve checking settings within both Adobe Express and Instagram.

  5. Restart the App: Sometimes, simply closing and reopening the Adobe Express app can resolve temporary glitches.

  6. Try a Different Device: If possible, try to publish the post from a different device to see if the issue is device-specific.

  7. Clear Cache: Clear the cache of the Adobe Express app. This can resolve issues stemming from corrupted temporary data.