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Internal Server Error when trying to use Animate from Audio

Forum|Forum|1 year ago
October 4, 2024
4 replies
941 views

I haven't been able to use the animate character feature in Adobe express for a couple months now. It always comes back with a message that says can't contact server or something like it after waiting for it to generate the preview. I see no option to get support for this issue. Please help me find the solution as I am obsessed with with making animations with characters. I pay 30$ month for all apps and I want to continue using this feature as it's one of the main reasons for keeping my subscriptions

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C

Chels?VS?universeAuthor

Participating Frequently

Hi. I'm still having these issues. I am on MacBook on the Adobe express website and it still giving me error we are unable to contact our service. Please try again.. I keep trying every couple weeks but it's been 6 months since I've been able to use this feature. And I have been unsuccessful at getting ahold of anyone at Adobe Is there anything more you can tell me that I can trouble shoot Thanks

Tarun Saini

Community Manager

Hi

@Chels?VS?universe

,

Thanks for reaching out! We're sorry for the delay. Would you mind sharing your Adobe ID with us, which you use to log in to use Adobe Express?

We're here to help, just need some info.

Regards,

Tarun

C

Chels?VS?universeAuthor

Participating Frequently

thank you id love further help.

C

Chels?VS?universeAuthor

Participating Frequently

the app on my iphone and ipad are both up to date. Still I am unable to use animate characters on either.. As far as my laptop I am in Chrome and it still gives me the same message..Its been 5 months and I cant use this feature anywhere /////I try... Somethings gotta be done. i paid for a year subscription to all apps and i cant even use my favorite feature...it really sucks perhaps another suggestion?

C

Chels?VS?universeAuthor

Participating Frequently

Is there a way to get in contact with Adobe support for this issue to get to the bottom of it?

chaimaa.7

Community Manager

Hi @Chels?VS?universe, we are here to help.

If you’re using the app version on a mobile device or desktop, make sure you’ve updated it to the latest version. The bug has already been addressed in a recent update.

If you're using Adobe Express in a browser, try switching to a different browser. Some features may work better in Chrome or Firefox than in Safari or Edge.

Let me know if you'd like further help with any of these steps!

Thanks, ^CA

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