Participant

iOS: Image background removal not working

Forum|Forum|8 hours ago
August 18, 2026
3 replies
10 views

Well, I Signed out and then back in. Deleted the app and reinstalled. Tried my phone. Nothing works and it’s getting to the point of where I wanna chuck my devices out the window 😂

I know @Amitej S is gonna ask so….. 😂

Your device make and model- IPad Pro and the model is MDWK4LL/A
Your OS version- 26.6
Your Adobe Express app version, or your browser and browser version if you're using the web app. Mobile app version 30.7.0
Whether you're connected to a home or workplace network- Home
Whether you're using a VPN or have an active firewall- Nope
A screen recording showing the error, if possible- attached

ScreenRecording_08-18-2026 14-31-54_1.mov

Rose DV

Community Manager

@multitalented_Glimmer29d6

Haha! Please step away from the window, your devices are innocent here. 😂

And thank you for the wonderfully written bug report (@Amitej S will be proud).

Short version: The team is already aware of an issue affecting background removal recently, and iOS is the most affected, as seen by newer reports like yours! This matches with what we’ve been hearing recently.

I don't have a firm timeline to give you yet, but I've linked your report in with what the team's tracking, and I'll come back to this thread as soon as I have an update.

One thing that would help in the meantime: if you happen to notice it working on some images but not others, a quick note on what those images had in them (a clear single subject vs. a busier or lower-contrast shot) is useful info for me to pass along.

Hang tight - and sorry for the runaround before you got here.

Rose