Participant

iPad App not showing projects created by Mobile App

Forum|Forum|2 years ago
May 24, 2024
2 replies
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I'm currently using Adobe Express on my iPhone 13 pro max, Samsung S21, and through the web browser without any issues. However, I've run into a problem with my iPad Pro 12.9 (2022 M2 model). The files I've created are not visible on this device, and the same issue occurs with an iPad Mini. Additionally, when I open the files created on the iPad using my mobile phone, they seem to convert into a different format and then vanish from the iPad. Can anyone explain what's happening?

App version 25.2.0 (1)

iOS

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Michelle Chocolita

Community Expert

Hi!

Up until now the new Adobe Express app isn't released for iPad yet. So that might be the reason why you can't access your files created on mobile or web.

I believe the team is working on it. You can upvote this feature on Adobe Express Uservoice https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47445788-ability-to-use-express-on-ipad-again

Hope this helps for now!

C

CheriLasota

Participating Frequently

I'm having a very similar issue with my iPad Pro (same make/model). None of my Adobe Express ipad files are showing up on my Mac and vice versa.

I've checked settings for both mobile on web versions of Express, and nothing seems amiss.