iPhone 14 Pro After photo or video upload app shows white screen only. Media file are available in recently upload section but when clicked ok it, still app shows white screen.

Hi Tarun,

I installed this app on 15th Feb since then issue persists.

Hi ​@Kalmesh0101 ​@Arvind Singhroul,

Thanks for your patience. Please let us know when exactly it started happening. 

Regards,

Tarun

Hi ​@Kalmesh0101,

Thanks for sharing the screen recording. I have escalated the case internally to our product team, and once there is an update, we will keep you posted.

Also, ​@Arvind Singhroul could you please let us know the make and model of the device you are using?

Regards,

Tarun

As I upload media in Adobe exp , media no not get uploaded , a white scree appear , timeline do not play media . 

I am also facing same issue long time 

How to resolve this problem 

Hi Tarun,

app reinstallation also did not solve the problem. 
 

both app and iOS versions are upto date. No access issue 

Hi ​@Kalmesh0101,

Thanks for reaching out! Please ensure that you are using the latest version of the Adobe Express app and that your iOS is fully up to date. Did you give complete access to your photos/videos before uploading to the app? 

Try signing out and signing in again, or reinstalling the app, to check if that helps.

Regards,

Tarun