Participant

iPhone 14 Pro After photo or video upload app shows white screen only. Media file are available in recently upload section but when clicked ok it, still app shows white screen.

Forum|Forum|1 day ago
March 6, 2026
5 replies
34 views

I got premium subscription recently

and trying to explore the app with iPhone 14 Pro. Tried to upload the image and videos to edit but app doesn’t show the media. App just keeps on loading.

after multiple time app restart also same issue occurs.

Kalmesh0101Author

Participant

Hi Tarun,

please check attached screen recording.

ScreenRecording_03-07-2026 09-32-08_1.mp4

Arvind Singhroul

Participant

I am also facing same issue long time

How to resolve this problem

Kalmesh0101Author

Participant

Kalmesh0101Author

Participant

Hi Tarun,

app reinstallation also did not solve the problem.

both app and iOS versions are upto date. No access issue

Tarun Saini

Community Manager

Thanks for your response @Kalmesh0101,

Is it possible for you to share a screen recording of the issue from the beginning?

Regards,

Tarun

Tarun Saini

Community Manager

Hi @Kalmesh0101,

Thanks for reaching out! Please ensure that you are using the latest version of the Adobe Express app and that your iOS is fully up to date. Did you give complete access to your photos/videos before uploading to the app?

Try signing out and signing in again, or reinstalling the app, to check if that helps.

Regards,

Tarun

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