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jenniferg45243102
Participant
Oct 22, 2026 2:47 AM UTC
In Development

Issue: Express is stuck in reloading state

Any update on this issue? I started experiencing this issue on Monday, and I still cannot do anything in Adobe Express Web. The page looks like it loads, but when you click anything, it loads and then pops up a timeout error, with the option to wait or exit the page.

      Pinned Reply By Rose DV

      Hi everyone! Can you test to see if you’re still running into Express lag? The team believes they identified the core issue - and I want to say thank you to everyone who was able to give troubleshooting details, they were very helpful in discovering the root! 

      I recommend signing out of Express entirely and logging back in to test, please let me know how it goes. 

      ​@CreativeJEC ​@Randune23 ​@Andrea5E8D ​@loosearrowtcb ​@jenniferg45243102 ​@defaultn5o2bklf5lht ​@autumn_5796 ​@Amiable_Wizardfa97 ​@ella_4894 ​@Fancy_mentor46eb 

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      Community Expert
      Tarun Saini003Community Expert
      Community Expert
      Oct 27, 2026 11:51 AM UTC

      Hi @Randune23,

       

      I am sorry to hear about your experience while using the Adobe Express. Could you please let us know if it gets slow while doing any specific task or overall? Which browser are you using? It will also help us to to know as what all troubleshooting steps you’ve taken so far, so we don't repeat and save your time to get it resolve.

       

      Best,

      Tarun 

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      Tarun Saini
      Randune23
      Randune23
      Inspiring
      Oct 27, 2026 9:35 AM UTC

      Why is it when I want to work in Adobe Express it is soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo slow and keeps asking if I want to exit page?  Is Adobe backing up servers or doing maintenance in the early morning hours?  This is when I’m working and it is horribly slow and lags.  I get frustrated and end up closing it down.

      And please don’t come at me with, “Oh, clear your cache, delete your cookies, etc.” because that *STUFF* doesn’t work.

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      Adobe Employee
      magical_daydream5ac9
      Adobe Employee
      Oct 27, 2026 4:20 AM UTC

      Hi ​@jenniferg45243102 ​@Andrea5E8D Could you please share the browser’s network logs and console logs when you encounter this issue? This would be a great help in investigating and identifying the root cause. Thanks for your support!

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      autumn_5796
      Participant
      Oct 23, 2026 7:52 PM UTC

      I am having the same exact issue, in Google Chrome; tried a private tab, clearing cache/cookies, and nothing has fixed it.

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 23, 2026 9:47 PM UTC

        ​Hi ​@autumn_5796,

        If you’re still experiencing this, could you let us know which Chrome version and operating system you’re using?

        Also, if you can provide a screen recording, that would be super helpful!

        If possible, please also create a HAR file while reproducing the issue. Here’s how to make a HAR file!

         

        Thanks,
        Rose

         

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        defaultn5o2bklf5lht
        Participant
        Oct 23, 2026 2:31 AM UTC

        This is happening to me on a Mac in Chrome, Safari, and Firefox. It’s also affecting my Adobe Express Mobile App. 
         

        After entering the app I immediately chose my Stuff. It does nothing for a moment and then tries to load the page forever.

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 23, 2026 9:46 PM UTC

        Hi ​@defaultn5o2bklf5lht,

        If you’re still experiencing this, could you let us know which operating system you’re using, and which version of the app? 

        Thanks,
        Rose

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        defaultn5o2bklf5lht
        Participant
        Oct 26, 2026 8:20 PM UTC

        My iPhone is on 26.7.1 and the mobile app is v31.2.0. 

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        Rose DV
        Community Manager
        Rose DVCommunity Manager
        Community Manager
        Oct 22, 2026 5:55 PM UTC

        Hi ​@Andrea5E8D ​@jenniferg45243102,

        Thanks for reporting this. We’re aware of reports where Adobe Express on the web repeatedly reloads or becomes unresponsive after you interact with a project.

        If you’re still experiencing this, could you let us know which browser and operating system you’re using, and whether the same behavior occurs in a private/incognito window?

        Also, if you can provide a screen recording, that would be super helpful!

        If possible, please also create a HAR file while reproducing the issue. Here’s how to make a HAR file!

        Thanks,
        Rose

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          Andrea5E8D
          Participant
          Oct 22, 2026 10:01 AM UTC

          anche io riscontro problemi tra PC (piattaforma windows, macos e linux) su edge, chrome e firefox. idem anche su mobile (iphone di vari modelli compatibili e ipad). 

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