Participant

Issue: PDF Print exports do not recognize bleed correctly

Forum|Forum|23 days ago
May 21, 2026
13 replies
202 views

I need to be able to PDF Print with bleeds and crop marks and it's giving me these awful downloads. How do we fix it? Is there anyone from Adobe Express that can help with tech support?

When I uploaded the file to AI it said this:
The problem — Adobe Express set the BleedBox to a massive 29"×32" area (essentially the same as the giant canvas MediaBox), and the CropBox was also the full canvas. So everything — the huge blue surround, the misplaced bleed, the buried crop marks — was all a side effect of Adobe Express exporting the entire design workspace rather than just the artboard.

Pinned Reply By Amitej S

Hi @River O. @amelia_2020 @Emma S UOC @Penny Kirby @Elija D.,

This issue has been fixed! Let us know if you still face it.

Thanks!

Amitej S

Community Manager

Hi @River O. @amelia_2020 @Emma S UOC @Penny Kirby @Elija D.,

This issue has been fixed! Let us know if you still face it.

Thanks!

Amitej S

Community Manager

Hi @Elija D., We are working on getting this issue fixed. It should work fine in some time.

Elija D.

Participant

Thank you, just let me know, when it works properly again

Amitej S

Community Manager

Hi @Elija D., can you please confirm if it's working fine for you now?

Elija D.

Participant

Here a Video

Wochen_Inklusion_blau-15.mp4

Amitej S

Community Manager

Thanks for sharing this. I’ll get back to you with updates on this!

Amitej S

Community Manager

Hi @Elija D., thanks for sharing the details.

We’ll try to replicate the issue on our end to investigate this, but I’d be helpful if you could provide some additional screenshots or screenrecording of the editor window with a project having bleed & margins and then of the exported PDF.

This will help us see what experience you’re getting with the workflow.

Best!

Elija D.

Participant

of course

Elija D.

Participant

Problem: Druck-PDF wird im falschen, immer gleichen Format exportiert (viel größer)
Product: Adobe Express (Web)
Platform: Microsoft Edge, Chrome

Schritte:

Erstellung Datei im A3-Format
Klick auf Herunterladen
Auswahl Druck-PDF mit Farbprofil
Einstellung, dass Schnittmarken und Anschnitt platziert werden sollen
Klick auf Herunterladen

Erwartet: Druck-PDF mit gleichem Format, wie in Express (A3)
Ergebnis: Druck-PDF im falschen immer gleichen Format (viel größer)

Elija D.

Participant

I am fighting with the same issue as mentioned at the beginning, I already cleared my cache, tried different browsers and so on. The exported pdf file doesn’t have the same size as in Express.

Tarun Saini

Community Manager

Hi @Elija D.,

Thanks for reaching out! We’re sorry to hear about this. Could you please answer some of the questions below to assist you further?

Could you share the project URL (Edit link) with me via private message?
Does the issue happen with all designs or just this specific file?
Are you using any custom fonts, grouped elements, or shapes with borders?
Does the border sit at the edge of the canvas (bleed/margin area)?
If you duplicate the page and download again as PDF, do you see the same behavior?

Regards,

Tarun

amelia_2020

Participant

I am trying to export a template out of express with crop marks and bleed. I have had no problems until recently, where the file is now exporting instead of 4x6 at 24x22. Attaching images to show canvas size and what size it is opening as in acrobat when I download it

Rose DV

Community Manager

Hi @amelia_2020!

Thank you for the screenshots - that's a really clear illustration of the issue. This is a known bug we're actively working on.

Could you try a workaround that's helped some users in the meantime? Go to Edit Page/File > Resize and switch your canvas units to inches, then re-export as PDF Print with bleed and crop marks enabled.

If that doesn't resolve it, could you also share the project link with edit access via DM (click Share > Who has access > Anyone > Can edit) - please make a duplicate copy of your file for yourself first!

That way we can pass it along to the engineering team directly.

Rose

Rose DV

Community Manager

re-uploading your screenshots - they got lost when I moved your thread here!

Penny Kirby

Participant

@Rose DV Hi
We are encountering the same issues, but unfortunatly changing to inches but it has not the huge bleeds we’re getting on documents. Please can you help, and advise when the bug will be fixed?
Many thanks

Penny

Rose DV

Community Manager

Hi @Penny Kirby!

Thanks for confirming that you attempted the workaround. The product team is aware and they are working on it, though I don’t have a timeline to share. In the meantime, can you share:

The document dimensions you're working with
A screenshot of your download settings
The link to the project with edit access via DM?
- Open the project in Express
- Click Share > Who has access > Anyone and set to Can edit
- Copy the link and send it to me via DM

That way I can let them know more users are experiencing the issue and that the workaround isn’t always effective!

Rose

amelia_2020

Participant

Hi Rose,

Thanks for responding– Unfortunately this workaround doesn’t work for me either. Going to send you the link to the document for your dev team

Rose DV

Community Manager

So glad that worked @River O.! 🎉 Happy printing!

Just to summarize the workaround for anyone else who finds this thread:

If your exported PDF has excess white space or an oversized bleed area, try going to Edit Page/File > Resize and switching your canvas units to inches before exporting as PDF Print. This appears to resolve the issue while we investigate a proper fix.

Rose

Emma S UOC

Participant

my pdf is exporting as 377.6mm x 464.6mm. There seems to be approximately 80mm on unnecessary white space being added.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded