Participant

Issue: "Something went wrong" on video project download

Forum|Forum|1 month ago
June 10, 2026
2 replies
21 views

The same problem exists with my project, when i want to download a Video-File. (it works on my phone but not on the desktop). Is there anybody working on fixing that bug?

Pinned Reply By Rose DV

@Christine226410673st0

Hi Christine!

Great news — our engineering team was able to reproduce and identify the issue in your project. There are a couple of corrupt linked assets in the document that are causing the crash. The good news is that removing those 2 assets fixes the document right away.

Our engineer has put together a short video showing exactly which assets to remove and how to do it. See attached, so you can get unblocked as soon as possible.

Thank you so much for your patience and for sharing the project — it really helped us track this down!

Rose

Rose DV

Community Manager

@Christine226410673st0

Hi Christine!

Great news — our engineering team was able to reproduce and identify the issue in your project. There are a couple of corrupt linked assets in the document that are causing the crash. The good news is that removing those 2 assets fixes the document right away.

Our engineer has put together a short video showing exactly which assets to remove and how to do it. See attached, so you can get unblocked as soon as possible.

Thank you so much for your patience and for sharing the project — it really helped us track this down!

Rose

Remove-corrupted-linked-assets.mov

Rose DV

Community Manager

Hi @Christine226410673st0!

Thank you for the screenshot - really helpful. I can see you're getting the same "Something went wrong" error as the original thread, on what looks like a large multi-page video project.

Before we escalate, could you try a couple of things and let us know the results?

Try a different browser - if you're on Chrome, try Firefox or Edge (or vice versa)
Try incognito/private mode in your current browser
Does it happen on all pages or a specific one? If you can identify a specific page, try deleting or duplicating it to see if that resolves the error
Does the error appear immediately when opening the project, or only when you try to download?

If none of those help, could you share the project link with edit access via DM so we can pass it to our engineering team?

- Make a duplicate of your project first to keep your work safe
- Then open the original and click **Share > Who has access > Anyone > Can edit**
- Send the link to me via private message

Rose

Christine226410673st0Author

Participant

Hi Rose DV,

thanks for you help. I tried everything you mentioned. The problem still exists, the error occurs only in one special page (but I have to use is as a template for lot´s of projects, so its important) I made a copy where I just left that page. I will send you a DM.

Thanks

Christine

Tarun Saini

Community Manager

Hi @Christine226410673st0,

Thanks for your patience. I’d like to inform you that the case has been shared internally with our product team. Once we hear anything from them, we will keep you posted.

Regards,

Tarun

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