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katie_9558
Participant
January 24, 2025

Issue with accessing documents

  • January 24, 2025
  • 1 reply
  • 131 views

I am highly frustrated because when I try to access my working documents, they do not upload.  I have tried the suggestions in troubleshooting.  My computer does not allow me to work in "incognito" mode.  I have cleared my cache.  However, since this is a paid service, and I have had many barriers in the last week, I am not happy. Can you help me solve this problem so that  I can access my documents in a timely fashion?

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
January 24, 2025

Hi @katie_9558

 

Sorry to hear about your frustrating experience. Thanks for trying the troubleshooting you have. I would try these things and then reach out to our support directly if they don't help.

- Test in different browsers - Chrome, Edge, Safari
- Test with any VPN, Firewall, or Internet security software temporarily disabled
- Check to ensure all operating system updates are installed and reboot

If not of these help I'd recommend contacting and working with our support directly via 

https://adobe.ly/3WtF7QX


Best,
Dave

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