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November 4, 2023

Issue with Downloading Designs from Adobe Express

  • November 4, 2023
  • 1 reply
  • 147 views
Dear Adobe Express Support Team, I hope this message finds you well. I am reaching out to report an issue I have been facing with downloading my designs from your platform. Whenever I try to download my work, the progress reaches 90%, then it stops, and I get an error message suggesting there was a problem with the download and prompting me to try again. I want to clarify that my internet connection is stable and all other websites work perfectly fine on my end. This issue seems to be specific to Adobe Express. I appreciate your assistance in resolving this matter promptly. Please let me know if you need any additional information or details from my side. Thank you and looking forward to a resolution. Best regards,
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1 reply

J E L
Community Expert
Community Expert
November 4, 2023

Hi @yasmina33384328xx7j, I'm wondering if it has to do with this specific project. Can you please create a very simple test project to see if it will download properly? You may need to copy and reconstruct your original project to determine in stages to see if one particular layer or effect is causing the problem. But first, let's make sure that you can normally download a project file.