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Lucy33635135l1gs
Participant
February 7, 2025

Issue with downloading due to licence

  • February 7, 2025
  • 1 reply
  • 114 views

I've had issues downloading a project due to licence issues, but I can't identify what I need to remove (no red exclamation). I've seen advice in a previous thread to duplicate the project and try to download again but that has not worked. Advice please? 

 

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 7, 2025

Hi 

@Lucy33635135l1gs

,

 

Welcome to the community! We're sorry to hear about this. Could you please let us know when you've been seeing this issue? Can you confirm where the Stock content was added to your design? Also, can you share the stock IDs for the stock content in your design? You can find that by selecting the Stock content and clicking the "info" button in the image editing panel.

 

If you've installed a third-party pop-up on your browser, you may try disabling it to see if that helps.

 

Regards,

Tarun

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