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default36869475j9ync1
Participant
April 20, 2024
Open for Voting

Issue with Syncing Projects from Adobe Express to iPad

To whom may concern, I hope this message finds you well. I am writing to address an issue I've encountered regarding syncing my current projects from Adobe Express to my iPad. While I can access my projects seamlessly on both my phone and laptop, I seem to encounter difficulties with my iPad. Since I've updated to the new update I've been having issues. I've attempted various troubleshooting steps, yet the problem persists. As my workflow heavily relies on the synchronization across devices, resolving this matter promptly is essential for the continuity of my projects. Could you please assist me in diagnosing and rectifying this syncing issue on my iPad? Any guidance or support you can provide would be greatly appreciated. Thank you for your attention to this matter. I look forward to your prompt assistance. Warm regards, Maria DiDario maria_didario@yahoo.com

    20 replies

    Iain321
    Participant
    February 7, 2025

    Feb 25 and I'm still needing this sync, any realease date Adobe?

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    February 7, 2025

    Hey @Iain321, Welcome to our Adobe Express Community! 

     

    The new version of Adobe Express is now available for iPad users, you may need to update the app on iPad. Also, ensure you're signed in with the same Adobe ID on devices you'd like to sync projects from. You can also refer to this: https://adobe.ly/42Ln64A for more info on the update. 

     

    Thanks!

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    e_3499
    Participant
    December 5, 2024

    Hi, as a workaround until the iPad app is available, is it possible to use Adobe Express in a browser on an iPad? I can't seem to get past an app selection screen in either Chrome (with extension installed) or Safari.

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      Lindsey24978728w5h8
      Participating Frequently
      December 2, 2024

      do we have an updated ETA?

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        morgan@icc
        Participant
        November 5, 2024

        @chaimaa.7 if the syncing issue can't be resolved promptly, can Adobe allow browser access to Adobe Express for ipad users? Many of us have followed this issue for months with no solution besides "wait on the new update" and this directly affects our daily workflow. 

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          tenkelly
          tenkelly
          Participating Frequently
          October 28, 2024

          @chaimaa.7 PLEASSEEE pass along that we're all very eager to use the updated iPad version (which will hopefully allow us to sync with adobe cloud documents). 

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          Ten Kelly Designs
            default4fyd45oz0na2
            Participant
            October 28, 2024

            October 28th and I'm having the same problem. When will the app update be released?

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              chaimaa.7
              Community Manager
              chaimaa.7Community Manager
              Community Manager
              October 28, 2024

              Hi everyone,

               The iPad version of Adobe Express does not sync with the updated version for the desktop nor the mobile version. The updated version for iPads/tablets is currently being developed and tested. Until it is released, the only syncing of projects is between a desktop and mobile phone. 

               However, the good news is that iPads/tablets will be getting the new updated version.

              Thanks ^CA

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                frakomedia
                Participant
                October 15, 2024

                Hello, it´s mid-october 24 and Adobe Express is still not usable on iPad because of the syncingproblem. If you can't solve the problem, then please allow to use the browser on iPad. I would be happy to have access to Express by using the browser. 

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                  Matthew_Waters9317
                  Participant
                  October 1, 2024

                  october 2 ans still no progress......when will they update???

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                    tenkelly
                    tenkelly
                    Participating Frequently
                    September 12, 2024

                    It's not just you. I chatted with support yesterday and they said "not to worry, they're working on it." Still left hoping it happens by the end of the year. 

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                    Ten Kelly Designs
                      beza1
                      beza1
                      Participant
                      September 12, 2024
                      Ok, thanks for the info!
                      Cheers
                      B
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                        Alex Pushkin
                        Participant
                        September 12, 2024

                        Hello! I was wondering if the issue has been solved yet, as I am still experiencing the problem. Is it just me or everyone?

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