Skip to main content
Kryptno
Participant
February 8, 2026

It won’t let me use my premium features it just says start free trial for Adobe Express

  • February 8, 2026
  • 2 replies
  • 113 views

 

    2 replies

    Participant
    July 25, 2026

    Complete FARCE…. same issue still exists. Trial autopay started and registered in my payment app however the trial plan does not show up and hence no premium features can be used. 

     

    ALL THUMBS DOWN!!

    Amitej S
    Community Manager
    Community Manager
    February 11, 2026

    Hi ​@Kryptno, Welcome to our Adobe Express community! 

    I’d suggest you check once by logging in to the Adobe Express webapp from the same Adobe ID you purchased the subscription with. 

    You may also want to sign in at https://account.adobe.com/plans and check for active plans on the account.

    Individual accounts: Account, Plans, and Billing Help

     

    Let us know if this helps!