Participant

its not letting me download the picture

Forum|Forum|3 years ago
September 5, 2023
4 replies
192 views

i hit download and and it says its being downloaded for almost 1 hr.

Exporting and Sharing

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Amitej S

Community Manager

Hi @default32076364fa61wr.,

Welcome to the Adobe Express Community!

Since when are you having this issue? Do you get any error messages? Have you tried working on a different recommended browser (Edge, Chrome, Safari, or Firefox) or after clearing the cache/cookies of the browser you're working on?

Such issues generally get resolved by restarting the browser, logging out & back in, or clearing its cache/cookies.

Let us know about it.

Thanks,

Amitej

D

default32076364fa61wrAuthor

Participant

im done wtih my project but it wont let me download and keeps freezing thank you

Winnie_M

Inspiring

Hi @default32076364fa61wr,

Sorry to hear about that.

Do you see an error message while you're downloading your project? What type of project is it? Is it a template or your own? What is the file format you choose for the download? Is it happening with every project?

Some workarounds might help:

- Test in incognito or privacy mode

- Clear the cache/cookies from the browser

- Use a different browser such as Google, Safari or Microsoft Edge

Before attempting these steps, closing the previously opened pages is recommended. If the issue persists, share a screenshot while you trying to download the files.

Don't hesitate to let us know the results.

Thanks,

Winnie

D

default32076364fa61wrAuthor

Participant

i try to download my work and it keeps sayiing they are workimg on my work when im already done workiing on my project

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