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default32076364fa61wr
Participant
September 5, 2023

its not letting me download the picture

  • September 5, 2023
  • 3 replies
  • 185 views
i hit download and and it says its being downloaded for almost 1 hr.

3 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
November 20, 2023

Hi @default32076364fa61wr.,

 

Welcome to the Adobe Express Community!

 

Since when are you having this issue? Do you get any error messages? Have you tried working on a different recommended browser (Edge, Chrome, Safari, or Firefox) or after clearing the cache/cookies of the browser you're working on? 

Such issues generally get resolved by restarting the browser, logging out & back in, or clearing its cache/cookies.

 

Let us know about it.

 

Thanks,

Amitej

D
default32076364fa61wrAuthor
Participant
November 15, 2023
im done wtih my project but it wont let me download and keeps freezing thank you
Winnie_M
Winnie_M
Inspiring
February 7, 2024

Hi @default32076364fa61wr,

 

Sorry to hear about that.

 

Do you see an error message while you're downloading your project? What type of project is it? Is it a template or your own? What is the file format you choose for the download? Is it happening with every project?

 

Some workarounds might help:

- Test in incognito or privacy mode

- Clear the cache/cookies from the browser

- Use a different browser such as Google, Safari or Microsoft Edge

 

Before attempting these steps, closing the previously opened pages is recommended. If the issue persists, share a screenshot while you trying to download the files.

 

Don't hesitate to let us know the results.


Thanks,

Winnie

D
default32076364fa61wrAuthor
Participant
September 5, 2023
i try to download my work and it keeps sayiing they are workimg on my work when im already done workiing on my project
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