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default34767406rpmkhf
Participant
January 13, 2024

Just a black screen instead of the image

  • January 13, 2024
  • 1 reply
  • 154 views
My Firefox browser shows all the UI elements but in the image window there's just blackness and nothing more. In Chrome all is good.

    1 reply

    S
    Sapna238343620zbk
    Participant
    October 20, 2024

    Same here. One minute it was okay. I updated premier pro etc and next minute I am unable to see my projects in Express. I can see thumbnails and previews but when I open it is only a black screen. I need to work!

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    October 21, 2024

    Hi @Sapna238343620zbk, This shouldn't be happening. Can you share a screen recording so we can better understand and investigate this? Also, let us know which browser you are working on and whether it happens when you work on incognito/private browsing. 

    S
    Sapna238343620zbk
    Participant
    October 22, 2024
    Thanks.

    I sorted it. Logged out and back in. Didn’t think to do that before because I am so used to just starting up and getting on with it 😊



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