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defaultkuo8wsucfygq
Participant
June 5, 2025

Just lost 5 hours of work

  • June 5, 2025
  • 2 replies
  • 245 views

Working in adobe express and an entire file reverted back about 4.5 hours with no version history to show for it. The strange part--the file name remained changed from my now-deleted work, even though I renamed it in the middle of all of the work being created. I'm so frustrated. It's a birthday gift for my wife, and I have days of work into this. Just found my best flow. Hopefully someone can help. Clearing cache and cookies didn't work, opening in the app, checking deleted files, nothing. It all just disappeared when switching between files.

    2 replies

    D
    defaultkuo8wsucfygqAuthor
    Participant
    June 5, 2025

     

    File: Bloomwalker 15, 16, 17, 18

     

    Intact at 2:14pm, missing at 2:16pm. Missing work disappeared from 10:54am - 2:16pm, which is what my version history shows for that file. Other files. I worked on simultaneously have a complete version history and are intact.

     

    Web version, Google Chrome, on a MacBook Pro. All updated.

     

    Thank you.

     

    {Mod Note- Personal information has been removed by the Moderator}

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    June 5, 2025

    Hi @defaultkuo8wsucfygq,

     

    I'm really sorry to hear this happened—losing hours of work, especially something personal like a gift, is incredibly frustrating, and we understand how upsetting this must be.

    To help us investigate further and see if any recovery options are possible, could you please provide the following details?

    • The Adobe ID/email linked to your account (you can send this via private message if needed)

    • The name of the file that was reverted

    • The approximate time and date when you last saw your work intact

    • Whether you were using the web version or mobile app (and which browser or device)

    In the meantime, please also check if you can find any older versions via the “Your stuff” section in Express or Adobe Cloud here:
    🔗 https://adobe.ly/4kLcLLC

    Again, sincere apologies for the inconvenience. We’ll do our best to assist you.


    ^MM

    D
    defaultkuo8wsucfygqAuthor
    Participant
    June 5, 2025

    Thank you Mahmoud.



    {Mod Note- Personal information has been removed by the Moderator}

    The name of the file that was reverted

    “Bloomwalker 15, 16, 17, 18”


    The approximate time and date when you last saw your work intact

    I believe it was intact around 2:14pm, and missing at 2:16pm.


    Version history shows a gap from 10:54am-2:16pm, which is when I was
    working in this file the most. This is the window of lost work.


    Whether you were using the web version or mobile app (and which browser or
    device)

    Web version, Google chrome, on a MacBook Pro (all fully updated)

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 6, 2025

    Thanks for your response 

    @defaultkuo8wsucfygq

    .

     

    I've shared this info with our product team. I'll keep you posted once I hear anything from them.

     

    Regards,

    Tarun

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