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parhamc24315351
Participant
Nov 14, 2023 2:02 PM UTC
Open for Voting

Keep getting an error as I'm editing

Same error pops up as I'm editing a file. It seems to occur when it's saving a change.
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1 reply

Neelamk
Legend
Feb 5, 2024 9:24 PM UTC

Hi @parhamc24315351,


Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still need help with the issue? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam

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