Participant

Keyboard shortcuts not working

tljamesa2 · 2026-07-22T18:55:23+00:00

Issue summary: Inside a design, not able to use the arrow keys to move elements. Refreshing browser does not fix. Product & version: Adobe Express (web app) Platform: Newest Chrome on Windows and on Mac Steps to reproduce: For the keys to work, within the design, have to leave the page I’m working on, not the site, just the page, go back, and then the arrow keys work for a period of time Expected result: All keyboard shortcuts should just work Actual result: Keyboard shortcuts are not working consistently

Forum|Forum|6 days ago
July 22, 2026
2 replies
25 views

Issue summary: Inside a design, not able to use the arrow keys to move elements. Refreshing browser does not fix.
Product & version: Adobe Express (web app)
Platform: Newest Chrome on Windows and on Mac
Steps to reproduce: For the keys to work, within the design, have to leave the page I’m working on, not the site, just the page, go back, and then the arrow keys work for a period of time
Expected result: All keyboard shortcuts should just work
Actual result: Keyboard shortcuts are not working consistently

T

tljamesa2Author

Participant

Yeah, this issue is not fixed. I can use keyboard shortcuts, but I fist have to navigate away from the current page of design. Really not ideal.

Amitej S

Community Manager

Hi @tljamesa2! could you confirm if you're still unable to use keyboard shortcuts in Adobe Express?

Have you tried clearing your browser's cache and cookies or using a private/incognito window?

I tested this on my end using the latest version of Chrome on Windows 11, and the keyboard shortcuts are working as expected. I also tested on Microsoft Edge, where they worked as well. If you get a chance, could you try the same workflow in Edge and let us know if you see the same behavior?

Also, could you confirm:

Whether you're using a home or work network.
Whether you're connected to a VPN or behind a firewall.

Looking forward to your update!

Best!

T

tljamesa2Author

Participant

Right now, things seem to be working as expected on Chrome and Windows 11. I had tried clearing cache and whatnot to fix, but it didn’t help. Hopefully this was just a hiccup on my computer’s side. Thank you.

T

tljamesa2Author

Participant

Apologies, missed that last question. No VPN, and no firewall.

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