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tljamesa2
Participating Frequently
July 22, 2026

Keyboard shortcuts not working

  • July 22, 2026
  • 16 replies
  • 137 views
  • Issue summary: Inside a design, not able to use the arrow keys to move elements. Refreshing browser does not fix. 
  • Product & version: Adobe Express (web app)
  • Platform: Newest Chrome on Windows and on Mac
  • Steps to reproduce: For the keys to work, within the design, have to leave the page I’m working on, not the site, just the page, go back, and then the arrow keys work for a period of time
  • Expected result: All keyboard shortcuts should just work
  • Actual result: Keyboard shortcuts are not working consistently

      16 replies

      Zesty_detail399e
      Zesty_detail399e
      Participant
      August 19, 2026

      Hi, I’m experiencing the same Arrow Keys issue. It works to move through text, but not to move objects, which I need for design projects.The arrow keys works with other programs (photoshop, etc) but not Adobe Express, which started happening last week. I’ve updated driver, restarted, even got a new keyboard. No luck. I use Firefox. 

      Rose DV
      Community Manager
      Rose DVCommunity Manager
      Community Manager
      August 11, 2026

      Hello ​@tljamesa2!

      Good news - the team was able to deploy a fix for this, can you confirm for me that the nudges are now working for you?

      Rose

        T
        tljamesa2Author
        Participating Frequently
        August 11, 2026

        Just did a few tests. Seems to be working!!! Thanks for yours and the team members’ help!

          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          August 11, 2026

          ​@tljamesa2 great news, thanks for the update!!

          T
          tljamesa2Author
          Participating Frequently
          July 28, 2026

          Yeah, this issue is not fixed. I can use keyboard shortcuts, but I fist have to navigate away from the current page of design. Really not ideal. 

          T
          tljamesa2Author
          Participating Frequently
          July 30, 2026

          Still happening as of July 30, 2026.

          Rose DV
          Community Manager
          Rose DVCommunity Manager
          Community Manager
          August 5, 2026

          Hi ​@tljamesa2, thanks for your patience here!

          A couple of quick follow-ups:

          • Does it happen with any multi-select (2+ objects), or specifically around that 3-4 object range? Even with one object?
          • Does clicking to select objects individually (holding Shift and clicking each one, rather than drag-selecting) cause the same issue, or only the drag-select method?
          • Have you had a chance to test this in Edge as Amitej asked, to see if it's Chrome-specific?

          I'm passing this along to our team with the specific trigger and your Chrome version (150.0.7871.187, Windows 11). I don't have a timeline yet, but I'll follow up here once I have more information.

          Rose

            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            July 23, 2026

            Hi ​@tljamesa2! could you confirm if you're still unable to use keyboard shortcuts in Adobe Express?

            Have you tried clearing your browser's cache and cookies or using a private/incognito window?

            I tested this on my end using the latest version of Chrome on Windows 11, and the keyboard shortcuts are working as expected. I also tested on Microsoft Edge, where they worked as well. If you get a chance, could you try the same workflow in Edge and let us know if you see the same behavior?

            Also, could you confirm:

            • Whether you're using a home or work network.
            • Whether you're connected to a VPN or behind a firewall.

            Looking forward to your update!

            Best!

              T
              tljamesa2Author
              Participating Frequently
              July 24, 2026

              Right now, things seem to be working as expected on Chrome and Windows 11. I had tried clearing cache and whatnot to fix, but it didn’t help. Hopefully this was just a hiccup on my computer’s side. Thank you.

              T
              tljamesa2Author
              Participating Frequently
              July 24, 2026

              Apologies, missed that last question. No VPN, and no firewall. 

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