Community Manager

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Known issue 9/17: AI features, video tools and exports stalling or not completing

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We're aware of an issue affecting several features in Adobe Express. If you're running into any of these, you're not alone and it's not something on your end:

Auto captions stalling partway (a lot of you are seeing it stick around 17%)
Clip Maker getting stuck while analyzing your video, then showing an "Unable to show status" error
Comic Creator not generating
Animated Video Maker not generating
Downloads and exports (PDF, PNG, MP4s, and others) hanging partway or not finishing
Remove Background may also be impacted

These all trace back to the same underlying service issue, which is why they're happening together. The team is already on it and working on a fix, and there's nothing to troubleshoot on your side.

If you're hitting this right now:

No need to restart the job or retry the download over and over, it won't push through until the fix lands
Best bet is to give it a bit and come back to it later - you can also subscribe to the status.adobe.com page to get updates on when the outage is resolved.

I'll update this thread as soon as it's cleared, thank you for your patience while the team works on this.

Rose

This topic is closed to new replies. Start a new post to keep the conversation going.

Pinned Reply By Rose DV

This issue has been resolved - we will close this topic for replies. If you are still experiencing any issues related to downloads, captioning, or Clip Maker, please post a new thread in the Community forum!

Rose

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kabilmugu

Participant

I’m unable to upload any PDF to Adobe Express. it keeps loading all the time even I try with simple pdf file and use different Browser and Private mode too.

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Cameron

Participant

So every time I go to add a video clip to my Adobe Express video project the page crashes and says Reload Page. It happens when I delete a clip or adjust the length, basically when I do anything. Even opening the app or website, it glitches and reloads constantly, one after the other. I have plenty of memory left, I have a powerful laptop which never has an issue processing and this happened a while back. It took days to get sorted out and I cannot do my work while I wait for this crap to be sorted! Please hurry and help us out. It might be just another bug report to you guys but to us users, its life or death for our work.

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Amitej S

Community Manager

Hi @Cameron, Thanks for flagging this! We’re aware of an ongoing issue affecting Adobe Express, and our team is currently investigating it. This could be behind the crashes and repeated “Reload Page” messages you’re experiencing when working with video.

We’ll post here as soon as we have an update or the issue has been addressed. Thanks for bearing with us while we work on this.

You can follow this thread for the latest updates: https://community.adobe.com/bug-reports-328/known-issue-9-17-ai-features-video-tools-and-exports-stalling-or-not-completing-1642492

Best!

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Clever_Star1cfb

Participant

same happening with me also

😤

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Kim Ayres

Participant

Still a problem

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alysse5E88

Participating Frequently

Stuck at 5%, what is happening!

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alysse5E88

Participating Frequently

@Tarun Saini

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Sai Charan V

Participant

Facing the same issue since this morning. I've already tried all the standard troubleshooting steps from my end, but it appears to be related to the export/download infrastructure. Kindly investigate and resolve the issue as soon as possible #Adobe

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