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Participant
August 11, 2026

Ladattaessa pitkänmallista mp4-videota, LED-mainosta stadionin kehälle, videon lataus ei onnistu. Antaa muokata, mutta ei ladata valmista tiedostoa.

  • August 11, 2026
  • 2 replies
  • 18 views

Lataus epäonnistui viesti tulee joka kerta. Koko 3768 x 108 px.

    2 replies

    Tarun Saini
    Community Manager
    Community Manager
    August 11, 2026

    Hi ​@Flawless_enthusiast33e1,

     

    Sorry to hear you're running into this issue. To better understand what's happening, could you share a few additional details?

    • Approximately how long is the MP4 video, and what is the file size?
    • Are you seeing any error message when the upload/export fails?
    • Does the issue occur with all long-form videos or only this specific file?
    • Which browser and operating system are you using?
    • Are you able to successfully upload and export shorter MP4 videos?

    In the meantime, you can try:

    • Exporting the video at a lower resolution to see if the upload completes.
    • Splitting the video into smaller segments and testing the upload again.
    • Trying a different browser or an Incognito/Private browsing window.
    • Clearing your browser cache and ensuring you have a stable internet connection.

     

    Regards,

    Tarun

    Participant
    August 11, 2026

    Hi Tarun Saini,

    • I have tested it from 2,5 s to 15 s, it doesn’t matter, file size is small, under 10Mt
    • Error message pop up riht away when you try to start loading video “Download failed. An error occurred while downloading the file. Please try again.”
    • Same happen with all long-form videos
    • I use  Edge / Mac Book Pro (I have tested this with Chrome / PC → ame error)
    • When I change the size from 3768 px to 1884 px this work, but video should be 3768 px...