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13 replies

Participating Frequently
August 16, 2025

I'm using the app

Participating Frequently
August 16, 2025

BRO ITS BEEN WHILE SINCE I COMPLAINED ABOUT LAG AND STUFF AND U GUYS DIDNT EVEN DO ANYTHING WHEN U SAID U WOULD U NEVER DID THE LAG IS STILL SO  ANNOYING AND THE THE GRAY BOX IS STILL THERE IV BEEN WAITING FOR IT TO BE FIXED AND ITS STILL NOT  FIXED I CANT EVEN MAKE CHANGES DUE TO THIS  LAG THE LAG IS SO  ANNOYING THAT I QUIT 

 

 

and u have to pay just to resize ur project?  Greedy ass people like bro who would make u pay just to resize the project AND U HAVE TO PAY TO CHANGE QUALITY!?  NAH UR JUST BEING GREEDY 

Community Manager
August 19, 2025

Hi @haiden_7948,

 

I’m sorry for the delay in addressing your reports and completely understand how frustrating this must be. I’ve followed up with our engineering team regarding the lag and the gray box issue, and I’ll update you as soon as I have more information.

Thank you for your patience while we work on this.


^MM

Participating Frequently
July 31, 2025

Now there is a gray box flashing in the project when I download it 

Tarun Saini
Community Manager
Community Manager
July 31, 2025

Hi @haiden_7948,

 

We're sorry to hear about this. Could you please share the screen recording of the issue you're experiencing?

 

We're here to help, just need some info.

 

Regards,

Tarun

Participating Frequently
July 29, 2025

Also it's this exact project

Participating Frequently
July 29, 2025

Ok thank u

Participating Frequently
July 28, 2025

The lag ruins it

Amitej S
Community Manager
Community Manager
July 29, 2025

Hey @haiden_7948, This shouldn't be happening. We apologize for the trouble caused. Can you please check and let us know if the lag occurs only while working on this particular project, or if it happens generally with all the projects? We'd also like to know if working on non-video projects makes any difference. 

 

I've shared the video you've shared in the main post with the team internally and will revert once we have more info on it. 

Meanwhile, can you work from any desktop browser (Google Chrome, Edge, Safari, or Firefox) so your work isn't hampered? 

 

Best,

Amitej

Participating Frequently
July 28, 2025

Bruh😭

Participating Frequently
July 28, 2025

even the playback is lagging which keeps me from seeing if I need to make any changes 

Participating Frequently
July 28, 2025

.....

Participating Frequently
July 28, 2025

Yes