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cTess
Participant
April 6, 2026

Layer windows blank, can't see image of each layer

  • April 6, 2026
  • 1 reply
  • 11 views

The images of the layers in the menu that I move around are often blank since the latest update. They layers are in the project I can see them all, but very inconvenient to figure out what layers is what & place them accordingly.

 

Additionally, I can't lightly select between the layers  I now have to hold the layer for it to select, & it often duplicates the window (see attached) of the layers menu but doesn't actually duplicate it in the project. Then it ends up frozen / stuck & I have to exit & renter the app. That only fixes it 25% or less of the time.   

 

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    April 7, 2026

    Hi ​@cTess,

     

    Welcome to the Adobe Express community! I’m sorry to hear about the trouble you’re experiencing with layers.

     

    Please let us know the name of the operating system and browser you're using. Does this issue occur across all projects with multiple layers, or only specific ones? Also, could you try accessing the project in a different browser to see if that helps? 

     

    Try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    Additionally, please make sure the required network endpoints listed here are allowed on your network:https://helpx.adobe.com/enterprise/kb/network-endpoints.html 

     

    Let us know if that helps.

     

    Regards,

    Tarun