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silentG
silentG
Participant
June 26, 2026
Open for Voting

Loaded image is not displaying and can not be edited

Added a new image to edit in Adobe Express (just to add some text); however, my image is not displaying, just a blank page with buttons above that have no text and aren’t active. Tried different images but got the same result – nothing is showing on the page. Screenshot attached. Desktop issue in Chrome. Tried logging in and out; tried yesterday and today, but nothing works. Is anyone having the same issue? Any advice welcome. Thank you!

    9 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    June 26, 2026

    Hi ​@silentG, sorry to hear you're running into this!

    A blank canvas with unresponsive buttons could be related to a browser rendering issue rather than a problem with your images.

    Could you try the following steps to see if they help?

    • Clear your browser's cache and cookies, then perform a hard refresh. Cached data from a previous session can sometimes prevent Adobe Express from loading assets correctly.

    • Open Adobe Express in a Private/Incognito window or try the same workflow in a different browser. If it works there, the issue is likely specific to your current browser.

    • If you're using Chrome, try disabling Hardware Acceleration, then relaunch the browser. GPU or WebGL rendering conflicts can sometimes cause a blank canvas or unresponsive interface.

    Also, please check whether you're connected to a VPN or have an active firewall enabled, as these can occasionally interfere with Adobe services required for Adobe Express to function properly.

     

    Do share your observations!

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      silentG
      silentGAuthor
      Participant
      June 26, 2026

      Hi, thank you for the quick reply! A private mode in safari fixed this 😊

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        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        June 26, 2026

        Thanks for confirming! Next step would be to clear/cache cookies of the browser you regular use and also disable any active extensions or plugins. 

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        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        June 26, 2026

        Hi ​@silentG,

         

        Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please let us know the make and model of your device? Since when have you been seeing this issue? Did you try using another internet connection to check if that helps? 

         

        Did you try using the other suggested browsers (Safari, and Microsoft Edge) or incognito mode to see if it makes a difference? 

         

        Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

         

        If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

         

        Regards,

        Tarun

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          silentG
          silentGAuthor
          Participant
          June 26, 2026

          Thank you! yes a private mode in safari fixed the issue

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            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            June 25, 2026

            Hi ​@46ashu,

             

            Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please let us know the make and model of your device? What troubleshooting steps have you tried till now? Since when have you been seeing this issue?

             

            We’re here to help, just need some info.

             

            Regards,

            Tarun

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            Metal+Anthology
            Metal+Anthology
            New Member
            June 25, 2026

            I have the exact same problem for 2 weeks. Everything is blank, I can’t do anything with the app anymore, here’s a screenshot. Normally I do Youtube thumbnails but right now it’s impossible to do anything. Please come back to me asap, I’m paying for nothing 

             

            Translate
            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            June 26, 2026

            Hi ​@Metal+Anthology,

             

            Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please let us know the make and model of your device? Since when have you been seeing this issue? Did you try using another internet connection to check if that helps? 

             

            Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

             

            Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

             

            If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

             

            Regards,

            Tarun

            Translate
            46ashu
            46ashu
            Participant
            June 25, 2026

             

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