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Austin07
Participant
May 4, 2026

Logo templates open as blank screen and browser back button does not navigate properly (URL changes but page stays stuck)

  • May 4, 2026
  • 1 reply
  • 17 views

Description:
When I open Adobe Express and go to Marketing → Logos, selecting any logo template opens the editor, but the canvas remains blank and no design elements are visible.

Additionally, using the browser back button does not work correctly. The URL changes, but the page does not navigate back and remains stuck on the same blank editor screen.

Steps to reproduce:

  1. Open Adobe Express

  2. Navigate to Marketing section

  3. Click on Logos

  4. Select any logo template

  5. Editor opens but content is not visible

  6. Click browser back button

Expected result:

  • Logo template should load properly with editable elements

  • Back button should return to the previous page

Actual result:

  • Blank editor screen with no visible content

  • Back button changes URL but does not navigate

Example URL:
https://new.express.adobe.com/design/template/urn:aaid:sc:VA6C2:0991ea8b-12cf-5107-b356-c541d1ba9d6a?category=text&templateLocation=home-template-row&taskID=logo

Environment:

  • Device: Windows PC

  • Browser: Google Chrome

    1 reply

    Adobe Employee
    May 4, 2026

    @Austin07  thank you for the repro steps and link. I tried both the repro steps and the link, and I cannot reproduce the error.

     

    Can you try to open the link you shared in an incognito window to see if the issue persist?