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A
Andreas35899336zoci
Participating Frequently
January 27, 2025

Lost all my brandings?

  • January 27, 2025
  • 6 replies
  • 341 views

Hi,

I lost all my brandings in mobile Version and in Browser on my laptop. How can I get them back?

 

Thanks!

6 replies

A
Andreas35899336zociAuthor
Participating Frequently
June 17, 2025

This time it would be great if you write down the solution here! There are more people facing same problems!

 

A
Andreas35899336zociAuthor
Participating Frequently
June 17, 2025

Here are the new errors:

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 17, 2025

Hi 

@Andreas35899336zoci

,

Welcome to the community! We're sorry to hear about this. I've escalated the case with our product team. Once I hear anything from them. I'll keep you posted.

 

Regards,

Tarun

A
Andreas35899336zociAuthor
Participating Frequently
June 17, 2025

Lost them again with similar Errors!!! Thats not fine...

A
Andreas35899336zociAuthor
Participating Frequently
January 29, 2025

Correct, but I don't know the fix of the problem. Here are some other people facing problems in missing files - maybe you will give some hints what to do?

A
Andreas35899336zociAuthor
Participating Frequently
January 27, 2025

Some errors in JS-Console:

 

 

David__B
Adobe Employee
David__B
Adobe Employee
January 28, 2025

Hi @Andreas35899336zoci

It looked like you contacted support and the issue was resolved. Can you confirm?

Thanks,
Dave

A
Andreas35899336zociAuthor
Participating Frequently
January 27, 2025

Tried other Browser, cleaning Cache, checked Account (it's my only one). I shared my branding some time ago with a colleague - he sees my brandings...

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