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defaultovg17qqew11q
Participant
May 29, 2024

Lost all my existing project and files

  • May 29, 2024
  • 1 reply
  • 207 views
I have lost all my project and file assocciated to my account. I have been a paying adobe customer for YEARS. All my files/tempates on adobe express are missing. I can see them on my Ipad but can open any of them. Please help my get my lost projects back

1 reply

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
May 29, 2024

Hello @defaultovg17qqew11q let me just get this clear: can you see files and edit them on your iPad? You cannot see those same files on desktop?

 

If that is the case I'm afraid you won't be able to edit any projects created on iPad on desktop; the two versions are different since last August and do not sync. A new mobile version has been released, but it is currently only for phones, not tablets/iPads. Hopefully it will be expanded to iPads very soon. 

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