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amber_torija1342
Participant
September 19, 2024

Major issues starting in last week

  • September 19, 2024
  • 1 reply
  • 200 views

My app has had major bug over last week. When trying to update or move a textbox a phantom duplicate appears underneath it but can't be deleted. Exiting doesn't help

Today I now can't download a graphic & I have had several disappear

I deleted & reinstalled app, cleared cache & restarted & all software up to date

Anyone with these issues or suggestion would be greatly appreciated

Amber

1 reply

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
September 26, 2024

Hi  @amber_torija1342, we are sorry for any frustration caused.

Please login to Adobe Express on a desktop browser and try editing the same project there. See if the phantom textboxes or disappearing elements persist. This might help clarify if the issue is related to the mobile app specifically. 

Also, can you please share screenshots of the issue, that can help us investigate and help you better. 

Thanks

Chaimaa

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