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default306879425dlt2a
Participant
August 18, 2023

Meus arquivos anteriores sumiram

  • August 18, 2023
  • 1 reply
  • 210 views
Depois da atualização, meus arquivos produzidos na versão anterior sumiram e não consigo encontrá-los... Antes a versão beta estava deixando tudo separado e eu conseguia circular entre as duas versões. Como posso recuperar meus arquivos?

1 reply

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
August 18, 2023

Migrating to the new Adobe Express may cause some problems. The FAQ section here https://helpx.adobe.com/uk/express/express-faq.html has lots of useful information.

Scroll down to the section Adobe Express on the desktop and there's up-to-date information on migrating your files. However, if you believe there is problem with the migration of your files please use the Adobe Virtual Assistant https://helpx.adobe.com/support.html?rghtup=autoOpen making sure pop-ups are allowed.

Using the link to the Adobe virtual Assistant allows the team access to your account and information so that they can better help you to resolve the issues you are facing.

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