missing assets

5 replies
225 views
Translate

all of the items I created on spark are gone. how do I find them

Video

This topic is closed to new replies. Start a new post to keep the conversation going.

Tarun Saini

Community Manager

Thanks, @kims82162704 for the confirmation. Feel free to contact us if you see any issues while using the app.

Regards,

Tarun

Translate

Tarun Saini

Community Manager

Hi

@kims82162704

,

We're sorry to hear about the issue you're seeing.

Your projects should be in https://adobe.ly/3UZ5Zbx or a folder contained within it.

If you don't see them, please make sure:

- You are logged in with the correct Adobe ID

- Also, check https://adobe.ly/3P2MVFp and https://adobe.ly/3P6fMJ1

Regards,

Tarun

Translate

kims82162704Author

Participant

The pages are not and the places that you suggested.

I have two spark pages that I created that are no longer in my files. One
page was posted at the link below. It's completely gone and the assets are
no longer in my file.

https://spark.adobe.com/page/PfR0f9ZtUfgwJ/

The other page is still online. It is stored at the link below, but I use a
masked website so it appears as reisna.com

https://express.adobe.com/page/wP7yo3BpCTX7k/

The assets for this page are also not in my file and there's no way for me
to edit it.

Translate

Tarun Saini

Community Manager

Thanks for your response

@kims82162704

,

Did you transition all folders & files to the new Adobe Express? if not, please check this link and try the steps mentioned in it- https://adobe.ly/3UY0p9e

Regards,

Tarun

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.