Participant

missing assets

Forum|Forum|2 years ago
November 30, 2023
5 replies
212 views

all of the items I created on spark are gone. how do I find them

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Tarun Saini

Community Manager

Thanks, @kims82162704 for the confirmation. Feel free to contact us if you see any issues while using the app.

Regards,

Tarun

Tarun Saini

Community Manager

Hi

@kims82162704

,

We're sorry to hear about the issue you're seeing.

Your projects should be in https://adobe.ly/3UZ5Zbx or a folder contained within it.

If you don't see them, please make sure:

- You are logged in with the correct Adobe ID

- Also, check https://adobe.ly/3P2MVFp and https://adobe.ly/3P6fMJ1

Regards,

Tarun

kims82162704Author

Participant

The pages are not and the places that you suggested.

I have two spark pages that I created that are no longer in my files. One
page was posted at the link below. It's completely gone and the assets are
no longer in my file.

https://spark.adobe.com/page/PfR0f9ZtUfgwJ/

The other page is still online. It is stored at the link below, but I use a
masked website so it appears as reisna.com

https://express.adobe.com/page/wP7yo3BpCTX7k/

The assets for this page are also not in my file and there's no way for me
to edit it.

Tarun Saini

Community Manager

Thanks for your response

@kims82162704

,

Did you transition all folders & files to the new Adobe Express? if not, please check this link and try the steps mentioned in it- https://adobe.ly/3UY0p9e

Regards,

Tarun

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