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Participant
August 24, 2023

Missing content

  • August 24, 2023
  • 1 reply
  • 191 views
Hello, since the update a majority of my content has disappeared. Please help me find it.

1 reply

Hep Svadja
Adobe Employee
Adobe Employee
August 24, 2023

Hello: 

First of all, I am so sorry this is happening to you. I understand it is frustrating to run into these issues with new updates. 

 

To access your old files, you can go to "Your Stuff", and there is a highlighted option that says, "Looking for files created with the prior version of Adobe Express or mobile app? We got you." Click on "Access files," you can find your old files there and move them to the new desktop version.

Let me know if you are still having issues finding your content or downloading your projects and I can look into things further.

Hep Svadja, Product Manager of Adobe Capture, Adobe Color, & Creative Cloud Libraries