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Participant
October 3, 2023

Missing content and features

  • October 3, 2023
  • 1 reply
  • 162 views
What happened to all my content that I created? It is on the phone but not on the website. Also what happened to the curved tool???
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1 reply

thejanebradbury
Community Expert
Community Expert
October 4, 2023
There is a new version of Adobe Express for desktop which has been in use since August. Currently this does not sync with the mobile app, which will be updated later. Curved text is not yet a feature of the new Adobe Express but it is being worked on and will be restored soon. You cna follow updates here on the Uservoice
 
Please read the information in this FAQ section if you scroll down the page https://helpx.adobe.com/uk/express/express-faq.html including:
• I use Adobe Express on desktop. Will my files automatically show up in the new version of Adobe Express? 
• I use Adobe Express on desktop and I also use the mobile app. Will my files automatically show up in the new version of Adobe Express? 
 
Here is a short video walkthrough of migrating your files:
 
If you are having problems with your files migrating please check this Troubleshooting File conversion FAQ https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html
 
If you still have problems with finding your prior files please contact Adobe Support:
For consumer and SMBV business customers https://helpx.adobe.com/support.html?rghtup=autoOpen
 
For further information on known issues in Adobe Express please check this page https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html