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Participant
August 18, 2023

Missing Files

  • August 18, 2023
  • 1 reply
  • 179 views
We are missing files previously begun before the switch over to the latest update of Adobe Express. Files that were started at the beginning of the week are now missing. Logos previously uploaded are missing.

1 reply

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
August 18, 2023

Migrating to the new Adobe Express may cause some problems. The FAQ section here https://helpx.adobe.com/uk/express/express-faq.html has lots of useful information.

Scroll down to the section Adobe Express on the desktop and there's up-to-date information on migrating your files. However, if you believe there is problem with the migration of your files please use the Adobe Virtual Assistant https://helpx.adobe.com/support.html?rghtup=autoOpen making sure pop-ups are allowed.

Using the link to the Adobe virtual Assistant allows the team access to your account and information so that they can better help you to resolve the issues you are facing.

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