Missing files 2026

Hello Adobe Support,

I have lost access to all my Adobe Express projects created in 2026.

My older projects from 2021–2025 are still visible, but all my projects created in 2026 are missing.

I have already verified my Adobe account, checked both the desktop browser and mobile app, signed out and back in, and reinstalled the application, without success.

I understand that other Adobe Express users have reported similar problems during 2026, including confirmed storage-related outages.

I use Adobe Express professionally for my business, and these missing files are essential to my daily work. Their disappearance is seriously affecting my business operations, and I urgently need access to them restored as soon as possible.

Please treat this matter as urgent and escalate it to your technical support team. I would appreciate a thorough investigation into whether my missing files are still present in Adobe’s cloud storage, including possible indexing, synchronization, or account-migration issues.

My Adobe ID is *********

Please confirm whether my files can be recovered and provide an estimated timeframe for restoring access.

Thank you for your prompt assistance.

Best regards,
Brian Bang Schneeberg

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