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ginam84532222
Participant
September 15, 2023

Missing images from pdf download in Adobe Express

  • September 15, 2023
  • 16 replies
  • 2867 views

I can't figure out why some of my images are not visible when I download my presentation from Adobe Express? It downloads fine as a video and png. But I need it in pdf format. They are my own images, not licensed stock. How can I fix this?

 

    16 replies

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    A
    atlantisnet_com
    Participant
    April 2, 2025

    April 2025 - Still having the same issue. They are personal photos.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      April 2, 2025

      Hi 

      @atlantisnet_com

      ,

      Welcome to the community! We're sorry to hear about this. Could you please let us know which file format you're trying to download? Did you use images from your local drive, or are these images used from the Adobe Express app? Is this happening with all files?

       

       Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

       

      Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

       

      Let us know how it goes.

       

      Regards,

      Tarun

       

      J
      John24472726qybf
      Known Participant
      December 10, 2024

      December 2024 and it's still doing this. I thought they were fixing this bug. 

        D
        default365534895zuojd
        Participant
        May 2, 2024

        I am having the same issue. 

         

        I have uploaded jpeg drawings and wanted to create a portolio to so say and multiple drawings on each page.  Now, none of the images are loading to view, edit or download.  It doesn't matter if it try to download as a png, jpeg or pdf.  Pages are blank.

          David__B
          Adobe Employee
          David__B
          Adobe Employee
          June 18, 2024

          Hi @default365534895zuojd

           

          Did you get this to work eventually?

           

          Thanks,
          Dave

          J
          JUERGEN35399539jjsh
          Participant
          February 19, 2024

          Good Morning,

           

          The image format is .jpg

           

          There are no errors while downloading

           

           

          I di download an template and modified it, can’t find the original anymore.. Then I tried to replace the existing photo with an .jpg stored on my PC.

          All seemed fine until I tried to download it to an .PDF

           

          Later i completely deleted it and tried adding a new Picture and it did work.


          BR

          Jürgen

            Lyn_D
            Lyn_D
            Inspiring
            February 21, 2024

            Hallo @JUERGEN35399539jjsh,

             

            Thank you for confirming it started working.

             

            Please feel free to reach out again should you require further help.


            ^Lyn

            J
            JUERGEN35399539jjsh
            Participant
            February 12, 2024

            Hello, i have the same issue.
            Still can't download the PDF File with my photos in it.

             

             

            BR

              Tarun Saini
              Community Manager
              Tarun SainiCommunity Manager
              Community Manager
              February 15, 2024

              Hi 

              @JUERGEN35399539jjsh

              ,

               

              We're sorry to hear about this. To proceed further, could you please answer some of the questions below-

               

              1. Can you provide more details about the images that are not visible when you download the PDF from Adobe Express?  What is the format of these images?

              2. Have you encountered any error messages or notifications while downloading the PDF format? Understanding any error messages can help pinpoint the issue.

              3. Are the missing images visible within the Adobe Express platform before downloading the PDF?

               

              Try downloading the PDF format using different browsers, and let us know if that helps.

               

              Regards,

              Tarun

              Lyn_D
              Lyn_D
              Inspiring
              December 19, 2023

              Hi ginam84532222,

               

              Thank you for your patience, and I'm sorry you're having trouble.

              Our engineering team has fixed some bugs since this was reported.

              Can you share if this is resolved for you?

               

              I'm here to help and looking forward to hearing from you.

               

              ^Lyn

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