Missing Work

Hi @Derek29569933q9ab,

Thanks for reaching out! Please try the following steps to recover your work:

1. Check your login – Make sure you're signed in with the same Adobe account used earlier. 

2. Use a different browser or device – Go to Adobe Express and check “Your Stuff.”

3. Clear cache/cookies – Then sign in again.

4. Try Incognito mode – This helps avoid issues from browser extensions.

If you are still not seeing your projects? Let us know your device, browser, and login method, and we’ll help further!

Hi @nina_9249,

We’re sorry to hear that your projects have disappeared from Adobe Express. We understand how frustrating this can be, especially when working on important tasks.

Please note that your projects are linked to the Adobe account you used to sign in. If you signed in with a different email address or through another login method (e.g., Google, Facebook).

To help locate your projects, please try the following:

1. Check your login details: Try signing in with all possible email addresses or login methods you may have used.

2. Access via web version: Visit https://adobe.ly/45knwQz to check your projects.

3. Clear browser cache and cookies: Then try again.

4. Try a different browser or device: See if your projects appear there.

5. Check your Adobe Portfolio: Ensure it’s linked to the correct Adobe account.

If after these steps you still can’t find your projects, please let us know which login methods you used so we can assist you further. We’re here to support you and help you regain access to your important work.

Thank you for your patience and understanding.