Participant

Missing work!

Forum|Forum|5 months ago
September 1, 2025
1 reply
47 views

I've spent hours over the last few days making a long form video. Images and video were added, along with vocals from 11 labs which I pay for. Now it's disappeared. I literally cant understand why I'm paying for this. It's not good enough. It's glitchy and slow. And now work dissapears like magic.

Video

Tarun Saini

Community Manager

Hi @incredible_6721,

Thanks for reaching out! We're sorry to hear about this. Please ensure you are logged in with your correct Adobe ID, choosing the right profile. You can see more information here on how to select the right profile- https://adobe.ly/4gn1jVL

Also, check these links and see if you are able to find your file here https://adobe.ly/3HQH7yA and https://adobe.ly/4n8g4O5

Regards,

Tarun

I

incredible_6721Author

Participant

Hi Tarun. I'm logged into the correct account. Everything else is there. My
most recent and most extensive work is gone.

Tarun Saini

Community Manager

Thanks for your response @incredible_6721,

I hope you're using the same ID as your Adobe ID through which you're signed in the community? Also, can you please let me know the name of the missing project via private message?

Reards,

Tarun

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