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determined_thinkB82B
Participant
Apr 8, 2024 4:50 PM UTC
Open for Voting

[Mobile Beta] Freezes

Seems to freeze when I make my first slice on a video only 1 min long. Been stuck on the processing video screen for over an hour.
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2 replies

David__B
David__B
Legend
Apr 12, 2024 7:04 PM UTC

Hi @determined_thinkB82B 

 

I noticed in the screenshot you shared that the video used was still processing. This could be related to the issue.

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David__B
David__B
Legend
Apr 9, 2024 10:30 PM UTC

Hi @determined_thinkB82B 

 

Sorry to hear about your difficulties. Is the issue limited to just this video file? Do you know any of the specs of the video file (size, codec, format, app that created it, etc.)? Do you have issues with video files available within the app?

 

Thanks,
Dave 

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