Participant

[Mobile Beta] Freezes

Forum|Forum|2 years ago
April 8, 2024
2 replies
183 views

Seems to freeze when I make my first slice on a video only 1 min long. Been stuck on the processing video screen for over an hour.

This topic has been closed for replies.

David__B

Legend

Hi @determined_thinkB82B

I noticed in the screenshot you shared that the video used was still processing. This could be related to the issue.

David__B

Legend

Hi @determined_thinkB82B

Sorry to hear about your difficulties. Is the issue limited to just this video file? Do you know any of the specs of the video file (size, codec, format, app that created it, etc.)? Do you have issues with video files available within the app?

Thanks,
Dave

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