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determined_thinkB82B
Participant
April 8, 2024

[Mobile Beta] Freezes

  • April 8, 2024
  • 2 replies
  • 175 views
Seems to freeze when I make my first slice on a video only 1 min long. Been stuck on the processing video screen for over an hour.

2 replies

David__B
Adobe Employee
David__B
Adobe Employee
April 12, 2024

Hi @determined_thinkB82B 

 

I noticed in the screenshot you shared that the video used was still processing. This could be related to the issue.

David__B
Adobe Employee
David__B
Adobe Employee
April 9, 2024

Hi @determined_thinkB82B 

 

Sorry to hear about your difficulties. Is the issue limited to just this video file? Do you know any of the specs of the video file (size, codec, format, app that created it, etc.)? Do you have issues with video files available within the app?

 

Thanks,
Dave 

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