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MichelleDear
Participant
March 20, 2024

[Mobile Beta] Video not rendering

  • March 20, 2024
  • 2 replies
  • 390 views
I was trying to add a 20 second video of a woman wrapping a present from the available video. When playing the video, the screen is not progress with motion despite it rolling through. The action was visible in the video track area but there was no motion on the screen. Then I held down on the track to advance it manually and most of the video disappeared from the screen.

2 replies

MichelleDear
Participant
March 20, 2024

Hi Andy.

 

I attempted to recreate the issue with the same background and the same video, and it is now working correctly.

 

Thanks so much! Have a wonderful day!

Andy Lambert
Community Manager
Community Manager
March 20, 2024

I'm sorry about this @MichelleDear  and thank you for sharing it. Is playback resolved if you close the app and re-open it? 

Thanks!Andy