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Participant
May 1, 2024

[Mobile] Can not convert.your files, please try again

  • May 1, 2024
  • 1 reply
  • 250 views
"Can not convert your files, please try again" for 3rd day in a row. I need to be able to use this app. I'm stuck!
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1 reply

Neelamk
Legend
July 4, 2024

Hi @default37067116tavg1m,

 

We understand the importance of your files and designs. Rest assured, they are not gone. Try following these instructions at https://adobe.ly/new-express-files. Also, refer to the troubleshooting article for more info: https://adobe.ly/4cKXiqN.

 

Please let me know if this helps.

 

Thank you,

Neelam