Participant

[Mobile] Downloads old file

Forum|Forum|1 year ago
August 1, 2024
65 replies
7652 views

Keeps downloading a previous graphic I made, after changing the logo. Also started to download just a blank white square instead of the graphic designed in the app.

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Sushiwill Brands

Participant

You're probably using a Mac M1 or Into you need to encode the picture or graphic and then encrypt into whatever your preferred language is, I'm not going to say further but YAML.

Keeps downloading a previous graphic I made, after changing the logo. Also started to download just a blank white square instead of the graphic designed in the app.
By @zachriddleart

Integrator, augmenter or, and innovative mind is truth

A

Abhi.G @ ADBE

Adobe Employee

Hi,

A fix was deployed for this issue. You should no longer encounter bugs like downloaded content missing elements, failure to download or duplicate Express files etc.

If you have Express open already in a browser tab, please make sure to reload it to pick up the fix. For mobile, you may want to restart the app (though this is not strictly required)

Please let us know if you still run into issues. And sorry for the inconvenience.

Abhi G

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derekh6337274

Participant

I got it to work. i had to redo the whole video again and import images/video in from original source (instead of copying them from other projects within express). this seem to make it work and allow me to download the video.

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Abhi.G @ ADBE

Adobe Employee

Hi

Sorry to hear you are running into this issue. We are aware of a bug that leads to apparent failure to save edits — that manifests in old/blank downloaded content, failure to download as mp4, or error duplicating Express files.

We are taking this very seriously and are actively working on a fix. Thanks for your patience.

Abhi G

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default38930516xao1fs

Participant

So everytime I save my photo just saves a white blank photo

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ZachMRutledge

Participant

Same. Or edits are not being saved and exported.

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mukesh31720298rmwu

Participant

Hi, After I create Youtube video and download, it doesn't show images, videos, graphics etc. It just has audio. Thanks

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default38932162ycudvd

Participant

ダウンロード時白紙になって保存される

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Devdarshan38080893c5x7

Participant

I am unable to download any video project from Adobe Express. Video projects that were saved yesterday are downloading perfectly but not the new ones...

Tried everything from cealning cache files to changing browsers but nothing works

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derekh6337274

Participant

I am getting the same download failed error (see below). I have done all troubleshooting for this and still unable to download. It get's to 20% and then this msg comes up.