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Participant
August 1, 2024

[Mobile] Downloads old file

  • August 1, 2024
  • 65 replies
  • 7652 views
Keeps downloading a previous graphic I made, after changing the logo. Also started to download just a blank white square instead of the graphic designed in the app.

65 replies

Participant
September 6, 2024

You're probably using a Mac M1 or Into you need to encode the picture or graphic and then encrypt into whatever your preferred language is, I'm not going to say further but YAML.

quote
Keeps downloading a previous graphic I made, after changing the logo. Also started to download just a blank white square instead of the graphic designed in the app.
By @zachriddleart

 

 

Integrator, augmenter or, and innovative mind is truth
Adobe Employee
August 1, 2024

Hi,

 

A fix was deployed for this issue. You should no longer encounter bugs like downloaded content missing elements, failure to download or duplicate Express files etc.

 

If you have Express open already in a browser tab, please make sure to reload it to pick up the fix. For mobile, you may want to restart the app (though this is not strictly required)

 

Please let us know if you still run into issues. And sorry for the inconvenience.

 

Abhi G

Participant
August 1, 2024

I got it to work. i had to redo the whole video again and import images/video in from original source (instead of copying them from other projects within express). this seem to make it work and allow me to download the video.

Adobe Employee
August 1, 2024

Hi

 

Sorry to hear you are running into this issue. We are aware of a bug that leads to apparent failure to save edits — that manifests in old/blank downloaded content, failure to download as mp4, or error duplicating Express files.

 

We are taking this very seriously and are actively working on a fix. Thanks for your patience.

 

Abhi G

Participant
August 1, 2024
So everytime I save my photo just saves a white blank photo
Participant
August 1, 2024

Same. Or edits are not being saved and exported.

Participant
August 1, 2024
Hi, After I create Youtube video and download, it doesn't show images, videos, graphics etc. It just has audio. Thanks
Participant
August 1, 2024
ダウンロード時白紙になって保存される
Participant
August 1, 2024

I am unable to download any video project from Adobe Express. Video projects that were saved yesterday are downloading perfectly but not the new ones...

 

Tried everything from cealning cache files to changing browsers but nothing works

Participant
August 1, 2024

I am getting the same download failed error (see below). I have done all troubleshooting for this and still unable to download. It get's to 20% and then this msg comes up.

 

Participant
August 1, 2024
i am not able to download video
Participant
August 1, 2024
The video wont download correctly to my files and leaves a blank clip that contains neither the video or the audio