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default375167881oaxj5
Participant
June 18, 2024

[Mobile] Erro em adicionar fotos.

  • June 18, 2024
  • 1 reply
  • 249 views
Porque sempre dá sempre erro quando tento adicionar fotos para edição? Sempre que tento adicionar fotos de produtos para edição da erro, pede para refazer aí tenho que ficar procurando a imagem novamente no celular para adicionar e dá erro novamente.
This topic has been closed for replies.

1 reply

Lyn_D
Lyn_D
Inspiring
July 3, 2024

@default375167881oaxj5, I'm sorry to hear you're having trouble. I just stumbled on your post and was wondering if you still require help as it has been some time since you last reported this.

Please let me know how things are going, I'll be here to help.
^Lyn

D
default375167881oaxj5Author
Participant
July 11, 2024
Hello, still the same with my app.

Every photo that I put on Adobe says that cannot be imported, try again!

It can be my cellphone?
I used to work with adobe for 4 years with this the same cellphone and
since the last update, I became Premium and I cannot anymore, please help
fix it.
Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
July 11, 2024

Hi 

@default375167881oaxj5

,

 

When uploading a file from your Android device, upload may fail when selecting Photos, Videos, Take a photo, or Record a video. As a workaround, you can select Upload from device > Choose file to upload a file from your Android device.

 

Please check this article on the known issues and workaround in the new Adobe Express mobile app.- https://adobe.ly/3VTuh5A

 

Regards,

Tarun

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