Participant

[Mobile] I can't edit my files

Forum|Forum|2 years ago
April 19, 2024
8 replies
925 views

No tengo acceso a la edición de mis propios archivos

This topic has been closed for replies.

A

Arpita27533371uwh6

Adobe Employee

Hi @default36841263th5ti6 ,
Do you use multiple accounts for Adobe Express?

N

Narender258568720tn2

Adobe Employee

Hi @default36841263th5ti6,
Could you please share the document id that you are not able to edit and the user id using which you are trying to access the document.

Thanks,
Narender

D

default37009107pqrstu

Participant

Keep getting an error message and can’t download all files used for business purposes. All work essentially gone.

A

Arpita27533371uwh6

Adobe Employee

Hi , I wanted below details:
1. Is this happening for all documents or only for this specific documents?
2. Is this happening on all platforms example Desktop and mWeb?
3. Was this document created in older version of App and after upgrading you are facing issue?

D

default36841263th5ti6Author

Participant

I can,y edit my files . I can only comment but not edit . Frustrating issue cause I need to work on them.

A

avid_precision00694

Adobe Employee

Hi @default36841263th5ti6 !

Sorry to hear you are running into this issue. Our team has kicked off our investigation on this and I may follow up with additional questions to ensure we can troubleshoot and address this gap promptly.

Looking forward to resolving this for your next creation soon

Rason I

STGPINC

Participant

Unable to edit previous or new templates

D

default36841263th5ti6Author

Participant

It won't let me edit my own files. Every time I try, I have permission to comment but not edit and that I need authorization (from myself), and when I do it, nothing happens like in the videos I attach.

FullSizeRender-MOV.zip

A

Abhi.G @ ADBE

Adobe Employee

Hi @default36841263th5ti6

Could you please explain the issue you are seeing in more detail?

What happens when you attempt to open your files: does it not open, do the editing tools not appear or function correctly?

A screen recording would help too,.

Thanks

Abhi G