[Mobile] Instagram videos not publishing

Hi,

I attempted to share standard video content as a post, a reel, and a story, but each attempt failed and I only received an email notification stating that the post had failed. My account is linked correctly and has been tested at our end and image posting works seamlessly.

On investigation, I understand that Instagram now only allows videos to be shared as a reel or story… Can you please look into this, work on a fix and get back to me with an update as soon as possible?

I appreciate any help you can provide.

Regards,

Paul Carney

pc | productions - We plan, capture, post produce, design & edit

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Begin forwarded message:

> From: Adobe Express
> Date: 5 May 2024 at 15:00:14 IST
> To: paulcarney@pcproductions.ie
> Subject: Whoops, looks like we couldn't publish your post
> Reply-To: Adobe Express
>
> 
>
> Hi Paul,
>
> We couldn’t publish your post. But don’t worry, you can fix this in just a few clicks.
>
> Channel: Instagram
> Post: Test
> Go to the post <>
>
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>

Regards,

Paul

> On 6 May 2024, at 15:53, Adobe Community Mailer wrote:
>
>
> Adobe Community
>
> Tarun Saini (Adobe Employee) mentioned you in a post! Join the conversation below:
>
> [Adobe Express Bugs] <> Re: [Mobile] Instagram videos not publishing <>
>
>
> Hi
>
> @paulcarney <>
> ,
>
>
> Could you please share a screen recording of the issue you're seeing? Please elaborate more on the issue.Are you getting any error messages?
>
>
> We're here to help, just need some info.
>
>
> Regards,
>
> Tarun
>
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Hi 

@paulcarney

,

 

Could you please share a screen recording of the issue you're seeing? Please elaborate more on the issue.Are you getting any error messages?

 

We're here to help, just need some info.

 

Regards,

Tarun