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paulcarney
Participant
May 5, 2024

[Mobile] Instagram videos not publishing

  • May 5, 2024
  • 4 replies
  • 471 views
Hi, Can you please review the Adobe Express scheduling tool as Instagram videos not publishing as a post, reel or story?

4 replies

paulcarney
Participant
May 7, 2024

Cheers for the clarification. 

Andy Lambert
Community Manager
Community Manager
May 7, 2024

Hey there, I'm sorry about this issue. It was caused by an outage on Meta's end and appears to be resolved now. 

Thanks!Andy
paulcarney
Participant
May 6, 2024
Hi,

I attempted to share standard video content as a post, a reel, and a story, but each attempt failed and I only received an email notification stating that the post had failed. My account is linked correctly and has been tested at our end and image posting works seamlessly.

On investigation, I understand that Instagram now only allows videos to be shared as a reel or story… Can you please look into this, work on a fix and get back to me with an update as soon as possible?

I appreciate any help you can provide.

Regards,

Paul Carney

pc | productions - We plan, capture, post produce, design & edit

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Begin forwarded message:

> From: Adobe Express
> Date: 5 May 2024 at 15:00:14 IST
> To: paulcarney@pcproductions.ie
> Subject: Whoops, looks like we couldn't publish your post
> Reply-To: Adobe Express
>
> 
>
> Hi Paul,
>
> We couldn’t publish your post. But don’t worry, you can fix this in just a few clicks.
>
> Channel: Instagram
> Post: Test
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Regards,

Paul

> On 6 May 2024, at 15:53, Adobe Community Mailer wrote:
>
>
> Adobe Community
>
> Tarun Saini (Adobe Employee) mentioned you in a post! Join the conversation below:
>
> [Adobe Express Bugs] <> Re: [Mobile] Instagram videos not publishing <>
>
>
> Hi
>
> @paulcarney <>
> ,
>
>
> Could you please share a screen recording of the issue you're seeing? Please elaborate more on the issue.Are you getting any error messages?
>
>
> We're here to help, just need some info.
>
>
> Regards,
>
> Tarun
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Tarun Saini
Community Manager
Community Manager
May 6, 2024

Hi 

@paulcarney

,

 

Could you please share a screen recording of the issue you're seeing? Please elaborate more on the issue.Are you getting any error messages?

 

We're here to help, just need some info.

 

Regards,

Tarun