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Participant
July 31, 2024

[Mobile] Storage

  • July 31, 2024
  • 1 reply
  • 131 views
It says my storage is full when I have no videos saved, all have been deleted, and it will not allow me to create a new video

1 reply

thejanebradbury
Community Expert
Community Expert
July 31, 2024

Depending upon your subscription plan storage covers all programs. Check all these locations for any files that count towards your storage limit:

https://assets.adobe.com
- check also the deleted files section - files are permanently deleted after 30 days, so if you still have storage full messages you will need to manually delete the files in this area;
https://lightroom.adobe.com
https://documentcloud.adobe.com
https://express.adobe.com/sp/
https://new.express.adobe.com/
https://assets.adobe.com/mobilecreations
- in the Mobile Creations area also check Deleted items.

Here's the help article about cloud storage and what is included as you may use other parts of it e.g. Libraries or Lightroom, that you haven't mentioned here:
https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html