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3 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
July 18, 2024

Hey @Kenya385320047kdw, Can you download the video project from the webapp from a desktop browser? Can you let us know the length of the video project and how many design assets and media are used in the video project? Sometimes, breaking the video projects into smaller segments helps download them, and you can always use quick actions to merge the videos back.

Please share your observations for us to work on this issue.

Thanks.

Kenya385320047kdwAuthor
Participant
July 19, 2024
I tried the web browser no luck. The video is 10:53 and there's one audio
track that plays for 10 mins. I have about a 6-8 sec video template from
the app broken down (duplicated) so it can be 10mins and 53 secs
David__B
David__B
Legend
July 26, 2024

Hey @Kenya385320047kdw,

Sorry to hear about your difficulties. Do you get any kind of error when you attempt to download? Could you try these troubleshooting steps and see if they help?


Thanks,
Dave

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