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Angelic_inspiration38d1
Participant
September 22, 2026

MP4 Download fails from Adobe Express

  • September 22, 2026
  • 1 reply
  • 18 views

Trying to download a 30 second MP4 from adobe express. When i click download i get ‘Download failed’. I have tried all of the below:

 

  • using the Desktop app and Web version
  • using a different browsers and also in a private broswer.
  • logging off and back on
  • Duplicating the file
  • Removing the stock footage

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    September 22, 2026

    Hi @Angelic_inspiration38d1, this shouldn’t be happening!

    Could you try downloading another video project, or exporting the same project in a different format, such as PDF or JPG/PNG? This will help us determine whether the issue is specific to the project or the video export type.

    Could you also let us know if you’re on a home or work network, and whether you’re using a VPN or have an active firewall? If possible, try switching to a different internet connection and see if that makes any difference.

    Finally, a short screen recording showing the workflow and the error message would be really helpful for us to investigate further.

    Thanks!

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